Carver was a highly skilled architect responsible for managing a team of designers in Environmental

Designs International$$s $($EDI$)$ Chicago office. Although his abrupt personality had helped him climb

the corporate ladder, his intimidating communication style was beginning to create problems and

hamper his ability to get results. Carver learned in his performance review that his work

relationships were suffering and the complaints about him were increasing. Even his longtime

peers were avoiding him as much as possible and finding ways to work around him. Sensitive to the

growing animosity toward him, Carver began to reconsider how he interacted with his staff and

peers. He felt motivated to begin using some of the tools he learned in the executive education

course he recently completed.