Case 1: Negative Correspondence You are a program coordinator for Office Operations Financial (OOF) a training and development firm for business leaders. OOF hires internationally-known speakers and authors to conduct training for business professionals throughout the southern United States. You generally schedule one- and two-day sessions in large cities, charging participants between $100 and $500 per session, depending on the topic and speaker. Sessions have a participation minimum of 100 and a maximum of 500. Participants usually find out about sessions through brochures or email invites. Your latest seminar, titled "Managing Employees Who Don't Have Enough to Do, didn't have enough participants to offer the seminar at the Houston, Texas, site. Only fifty-eight people signed up for the seminar. The participation for the seminar at other sites (e.g. Savannah, Georgia, and Mobile, Alabama) is also low. While you think it's a great seminar, you can't seem to convince the business community, so it's unlikely that you'll offer the seminar again. Participants have several options: they can get a refund, transfer their registration to one of the other sites, or transfer their registration to another seminar. They need to let you know which option they want pretty quickly. You won't refund any other expenses (e.g. cancellation charges for hotels, rental cars, etc.). Write an email to the people who signed up for the seminar and tell them it has been cancelled and convey their other options