Case 1 The first case to complete is "Operations Strategy at BYD of China, Electrifying the World's Automotive Market" in the Introduction section of Part 7 at the end of your textbook. Once you review the case, apply what you've learned from the course to answer the three discussion questions at the end of the case. Case 2 The second case to complete is "Sage Hill Inn Above Onion Creek: Focusing on Services, Processes, and Quality" in the Process Design section of Part 7 at the end of your textbook. As with the first case, you should apply what you've learned in the course to answer the five discussion questions at the end of the case.