Question: Case 10- Implementation of TQM and Lean Six Sigma Tools in Local Government 1- Reflect on the case study; what do you think made this

Case 10- Implementation of TQM and Lean Six Sigma Tools in Local Government 1- Reflect on the case study; what do you think made this a successful project?2 2- Can you think of at least one process in your organization that can be improved using Lean Six Sigma, and how

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