Case 10-1 The Blue Sky Project Garth Hudson was a 29-year-old graduate of Eastern State University (ESU) with a BS degree in management information systems. After graduation he worked for seven years of Bluegrass Systems in Louisville, Kentucky. While at ESU he worked part time for an oceanography professor Ahmet Green, creating a customized database for a research project he was conducting. Green was recently appointed director of Eastern Oceanography Institute (EOI), and Garth was confident that this prior experience was instrumental in his getting the job as information Services (IS) director at the institute. Although he took a significant pay cut, he jumped at the opportunity to return to his alma mater. His job at Bluegrass Systems had been very demanding. The long hours and extensive traveling had created bension in his marriage. He was looking forward to a normal job with reasonable hours. Besides, Jenna, his wife, would be busy pursuing her MBA at Eastern State University. While at Bluegrass, Garth worked on a wide range of projects. He was confident that he had the requisite technical expertise to excel at his new job. Eastern Oceanography Institute was an independently funded research facility wigned with Eastern State University. Approximately 50 full and part-time staff worked at the institute. They worked on research grants funded by the National Science Foundation (NSF) and the United Nations (UN), as well as research financed by private industry. There were typically 7 to 9 major research projects under way at any one time, as well as 20 to 25 smaller projects. One-third of the institute's scientists had part-time teaching assignments at ESU and used the institute to conduct their own basic research FIRST YEAR AT EOI Garth made a point of introducing himself to the various groups of people upon his arrival at the institute St, his contact with the staff was limited. He spent most of his time becoming familiar with EOIs information system, training his staff. responding to unexpected problems, and working on various projects. Garth suffered from food allergies and refrained from informal staff lunches at nearby restaurants. He stopped regularly attending the biweekly staff meetings in order to devote more time to his work. He only attended the meetings when there was a specific agenda item regarding his operation The is staff at El consisted of two full-time assistants, Tom Jackson and Grant Hill. They were supported by five part-time student assistants from the Computer Science Department. Grant Hill was assigned full-time to a largo five-year NSF grant aimed at creating a virtual library of oceanographic research Grant worked out of the project leader's office and had very little interaction with Garth or Tom. Garth's relationship with Tom was awkward from the start. He found out after the fact that Tom thought he would get the job as director. They never talked about, but he sented tension the first couple of months on the job. One of the problems was that he and Tom were totally different personalities. Tom was gregarious and very talkative. He had a habit of walking around the institute after lunch, talking to different scientists and researchers. Often this led to useful information. Garth, on the other hand, preferred to stay in his office, working on various assignments, and ventured out only when called upon. While Garth felt Tom was not on top of the latest developments, as he was, he respected Tom's work. Last month the system was corrupted by a virus introduced over the Internet. Garth devoted an entire weekend to restoring the system to operation. A recurring headache was one of the servers, codenamed 'Poncho," that would occasionally shut down for no apparent reason. Instead of replacing it, he decided to nurse Poncho along until it could be replaced. His work was frequently interrupted by frantic calls from staff researchers who needed immediate help on a variety of computer-related problems. He was shocked at how computer illiterate some of the researchers were and how he had to guide them through some of the basics of e-mail management and database configuration. He did find time to help Assistant Professor Amanda Johnson on a project +