Case 17-2 Remembering September 11 Adeline Jonasson lost two close friends in the collapse of the World Trade Center on September 11, 2001. Both had been vibrant young women who left grieving husbands and children behind. What terrible losses. Not a day goes by that she doesn't think of these friends and feel the anger yet again over those senseless deaths. Now she feels a real sense of mission to do something about it. What a relief it had been to be offered a top managerial position in the newly formed Transportation Security Administration. After being told that the job would involve heading a task force on airport security, Adeline had not hesitated a moment in accepting the position. She had greatly enjoyed her career as a management science consultant in the airline industry. It was very satisfying to help several airline companies save many millions of dollars. However, she now felt a greater calling. She would be able to use her expertise in management science to help save lives. There was no way to bring her friends back, but at least she could do everything possible to prevent this from happening again