Case $2\mathrm{.}3$ Handling Authorizations

Angelo Diaz signed the authorization form below. When his insurance company called for an explanation of a reported procedure that Dr$.$ Handlesman performed to treat a stomach ulcer, George Welofar, the clinic$$s registered nurse, released copies of his complete file. On reviewing Mr$.$ Diaz$$s history of treatment for alcohol abuse, the insurance company refused to pay the claim, stating that Mr$.$ Diaz$$s alcoholism had caused the condition. Mr$.$ Diaz complained to the practice manager about the situation.