CASE 2 "She's a Smart Enough Broad" The young man glanced at the nameplate on his desk after closing the file cabinet drawer: James Washington, Center Manager. He leaned against the cabinet for a moment, smiling and thinking. James really liked the way that title sounded. And why not? He was only 24 years old, had just completed the company's Management Associate Trainee Program, and had just assumed the manager's job at the Northview Servicing Center. He was eager to do a good job in this first assignment, and there was a lot about the job that he liked. However, there was one thing he didn't like, and he could see her through the glass partition of his office, out on the service cen- ter's main floor. His problem was Dorothy Rogers or, more exactly, the way he felt about her. In his opinion, she was both pushing and resisting him. Dorothy was something of an established figure at Northview, having worked there for over 12 years as an assistant manager. She was now 59 years old and had dropped hints occasionally about retiring. "If only...," James thought to himself. He remembered the first time he met Dorothy, about six weeks ago. James had just learned he was being promoted into the Northview manager's job. He went to visit the service center, to meet the personnel and begin the transition process with Hank Waters. Hank was the current manager and was heine moved CASE 2 "She's a Smart Enough Broad" The young man glanced at the nameplate on his desk after closing the file cabinet drawer: James Washington, Center Manager. He leaned against the cabinet for a moment, smiling and thinking. James really liked the way that title sounded. And why not? He was only 24 years old, had just completed the company's Management Associate Trainee Program, and had just assumed the manager's job at the Northview Servicing Center. He was eager to do a good job in this first assignment, and there was a lot about the job that he liked. However, there was one thing he didn't like, and he could see her through the glass partition of his office, out on the service cen- ter's main floor. His problem was Dorothy Rogers or, more exactly, the way he felt about her. In his opinion, she was both pushing and resisting him. Dorothy was something of an established figure at Northview, having worked there for over 12 years as an assistant manager. She was now 59 years old and had dropped hints occasionally about retiring. "If only...," James thought to himself. He remembered the first time he met Dorothy, about six weeks ago. James had just learned he was being promoted into the Northview manager's job. He went to visit the service center, to meet the personnel and begin the transition process with Hank Waters. Hank was the current manager and was heine moved

CASE 2 "She's a Smart Enough Broad" The young man glanced at the nameplate on his desk after closing the file cabinet drawer: James Washington, Center Manager. He leaned against the cabinet for a moment, smiling and thinking. James really liked the way that title sounded. And why not? He was only 24 years old, had just completed the company's Management Associate Trainee Program, and had just assumed the manager's job at the Northview Servicing Center. He was eager to do a good job in this first assignment, and there was a lot about the job that he liked. However, there was one thing he didn't like, and he could see her through the glass partition of his office, out on the service cen- ter's main floor. His problem was Dorothy Rogers or, more exactly, the way he felt about her. In his opinion, she was both pushing and resisting him. Dorothy was something of an established figure at Northview, having worked there for over 12 years as an assistant manager. She was now 59 years old and had dropped hints occasionally about retiring. "If only...." James thought to himself. He remembered the first time he met Dorothy, about six weeks ago. James had just learned he was being promoted into the Northview manager's job. He went to visit the service center, to meet the personnel and begin the transition process with Hank Waters. Hank was the current manager and was heing moved