Question: Case 3: Operational Performance Measures DEF Company is manufacturing two (2) products, A and B. These products are tailored to fit the customers' needs. According

Case 3: Operational Performance Measures DEF Company is manufacturing two (2) products, A and B. These products are tailored to fit the customers' needs. According to its market research, many customer complaints have been received due to its notoriously long waiting time. The management of DEF Company has decided to keep track of the time to complete a customer order. Based on the recent quarter, the following average times were recorded per order per product: Wait time Inspection time Process time Move time Different business segments handle each product. Segment A handles Product A, while Segment B handles Product B. The management is evaluating the efficiency of each segment. [)3 Task Performance 1 *Property of ST]r Page 1 of 2

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