CASE 3.1 OPERATIONS THE ORIENTAL EXPRESS On May, 02 2016, Charlie Chan, the owner of the Oriental Express restaurant in Windsor Ontario, was considering major design changes for his new restaurant (his second location) in Sarnia Ontario. Even though the Windsor location has been very successful, Mr. Chan was considering changing the preliminary design of the Sarnia location to increase capacity and to serve his customers quicker and more efficiently. Because Charlie planned to open his new Sarnia location in two months, on July 1, he needed to finalize his operational design changes without delay. TRENDS IN THE RESTRAUNT BUSINESS The restraunt business in South-western, Ontario, was extremely competitive. Customers were now looking for entertainment and interesting and unique dining experiences rather than just receiving good food. Restraunts who stuck with traditional themes were beginning to struggle to meet their customers increasing demands for change. Restraunteurs were now searching for new unique concepts to satisfy those customers in search for something original. Industry trends indicated that diners wanted top quality ingredients, healthy food offerings and a variety of choices. Diners wanted value for their money and were unwilling to pay inflated prices for their meals. Please provide below for the case study Introduction Problem ALternatives Key Success Factors SWOT Analysis (Strength, weakness, Threats, Opportunities) Problem implementation of the solution Recommendations Contingency plan