Case #$4$ Selecting Patient Escorts

Characterize the problem with the patient escorts; what is causing it$?$

$-$Critique the suggested approaches for solving the problem of selecting patient escorts.

$-$Recommend a procedure for recruiting and hiring patient escorts.

$-$Besides improving its selection procedures what other actions could the hospital take to improve the behavior of the patient escorts?

Choices

primarily a selection problem

primarily a training or morale problem

primarily a performance management problem