Question: Case 4-1: Ames Rubber Corporation: Realizing Multiple Benefits through Improved Quality 1. In developing its Excellence through Quality program, Ames initially benchmarked against Xerox. Is

Case 4-1: Ames Rubber Corporation: Realizing Multiple

Benefits through Improved Quality

1. In developing its Excellence through Quality program, Ames initially benchmarked against Xerox. Is benchmarking against another companys quality program a good idea? What are the potential hazards and benefits involved?

2. Discuss the manner in which Ames implemented its Excellence through Quality program. Did the company place its emphasis in the right areas? Please explain your answer.

3. Discuss the benefits that Ames Rubber achieved from its quality program. Are these benefits more encompassing than you would have expected? Why or why not?

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