Case $6.$ Bill Nugent, an International real state developer from Dallas, has made a $2$:$30$ pm appointment with Mr$.$ Abdullah, a high$-$ranking government official from Saudi Arabia. From the beginning, things did not work well for Bill. First, he was kept waiting in Mr$.$ Abdullah's office until $3$:$45$ pm before being ushered into Abdulla's office. When he finally did get in$,$ several other men were also in the room. Even though Bill wanted to get down to business with Abdullah, he was reluctant to get too specific because he considered much of what they needed to discuss sensitive and private. To add to Bill's sense of frustration, Abdullah seemed more interested in engaging in meaningless small talk rather than dealing with the substantive issues in their business. Question: What did Bill do wrong? How might you help Bill deal with his frustration in this situation?