CASE 8 COMMUNICATION: JUPITER DRUG CORPORATION Ms. Justina Concepcion has been working for the past three...

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CASE 8 COMMUNICATION: JUPITER DRUG CORPORATION Ms. Justina Concepcion has been working for the past three year branch manager of Jupiter Drug Corporation in Cabanatuan City. As branch manager, she oversees the operation of five stores located in different parts of the city. The stores open at 8:00 am. Each store is manned by a store manager plus nine other employees consisting of an inventory clerk, a cashier, a utility boy, and six salesperson. Ms. Concepcion has the full authority to hire and fire any employee within her branch except the store managers. It was one morning when she was browsing on various documents forwarded to her, that she noticed four letters of resignation. The letters were prepared by two cashiers and two salesperson. She thought that she must act quickly on the resignations. The letters indicated reason that she finds hard to accept. One employee stated that he is resigning because he would attend to the needs of the family farm. With Ms. Concepcion's experience with the company, one resignation per year is considered normal, but four resignations in a month is too much, she though. She immediately contacted a trusted employee to seek out the reasons. She found out that ht two cashiers made a written request two months earlier about swapping assignments with one another. They said that once approved, their new assignments will bring them within walking distance of their residences. One of the salesperson resigning indicated that she was confused in doing her job. Most of her time is spent on entertaining customers, but at other times, she is ordered to perform bookkeeping functions. When she was reprimanded by the store manage for logging in the lowest sales records, she filed her resignation. The other salesperson resigned because he though the store manager was unfair to him when an amount equivalent to three days absence was deducted from his weekly earnings. The salesperson objected by saying he only made one day absence on account of illness. The store manager, however, was not convinced. make. Ms. Concepcion is now considering the moves she will have to Follow the format below in solving your choice cases. 1. Background: Provide background information on the case, including relevant context, history, and key players. II. Problem statement: Clearly articulate the problem faced by the organization. III. Analysis: Analyze the situation using relevant frameworks, theories, and concepts. Consider the internal and external factors that are contributing to the problem. IV. Alternative Courses of Actions (ACA): Identify and evaluate potential solutions to the problem. V. Recommendation: Select the best course of action based on the analysis and evaluation of alternatives. VI. Implementation plan: Outline the steps required to implement the recommended solution. This should include details on resources, timelines, and key stakeholders. VII. Evaluation and control: Discuss how the effectiveness of the solution will be monitored and evaluated. This may include key performance indicators, ongoing evaluations, and contingency plans. VIII. Conclusion: Summarize the key takeaways from the case solution and highlight its importance to Human Resource Management. CASE 8 COMMUNICATION: JUPITER DRUG CORPORATION Ms. Justina Concepcion has been working for the past three year branch manager of Jupiter Drug Corporation in Cabanatuan City. As branch manager, she oversees the operation of five stores located in different parts of the city. The stores open at 8:00 am. Each store is manned by a store manager plus nine other employees consisting of an inventory clerk, a cashier, a utility boy, and six salesperson. Ms. Concepcion has the full authority to hire and fire any employee within her branch except the store managers. It was one morning when she was browsing on various documents forwarded to her, that she noticed four letters of resignation. The letters were prepared by two cashiers and two salesperson. She thought that she must act quickly on the resignations. The letters indicated reason that she finds hard to accept. One employee stated that he is resigning because he would attend to the needs of the family farm. With Ms. Concepcion's experience with the company, one resignation per year is considered normal, but four resignations in a month is too much, she though. She immediately contacted a trusted employee to seek out the reasons. She found out that ht two cashiers made a written request two months earlier about swapping assignments with one another. They said that once approved, their new assignments will bring them within walking distance of their residences. One of the salesperson resigning indicated that she was confused in doing her job. Most of her time is spent on entertaining customers, but at other times, she is ordered to perform bookkeeping functions. When she was reprimanded by the store manage for logging in the lowest sales records, she filed her resignation. The other salesperson resigned because he though the store manager was unfair to him when an amount equivalent to three days absence was deducted from his weekly earnings. The salesperson objected by saying he only made one day absence on account of illness. The store manager, however, was not convinced. make. Ms. Concepcion is now considering the moves she will have to Follow the format below in solving your choice cases. 1. Background: Provide background information on the case, including relevant context, history, and key players. II. Problem statement: Clearly articulate the problem faced by the organization. III. Analysis: Analyze the situation using relevant frameworks, theories, and concepts. Consider the internal and external factors that are contributing to the problem. IV. Alternative Courses of Actions (ACA): Identify and evaluate potential solutions to the problem. V. Recommendation: Select the best course of action based on the analysis and evaluation of alternatives. VI. Implementation plan: Outline the steps required to implement the recommended solution. This should include details on resources, timelines, and key stakeholders. VII. Evaluation and control: Discuss how the effectiveness of the solution will be monitored and evaluated. This may include key performance indicators, ongoing evaluations, and contingency plans. VIII. Conclusion: Summarize the key takeaways from the case solution and highlight its importance to Human Resource Management.

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I Background Ms Justina Concepcion the branch manager of Jupiter Drug Corporation in Cabanatuan City oversees the operations of five stores She has th... View the full answer