Case Activity: Chapter $01$: Management

COO, Scott Lawton, discusses Barcelona's philosophy on allowing restaurant managers to make their own decisions. They hire and train managers that

they believe have the "creativity and brain power" to be successful. Scott is performing a$($ n $)$

role.

What is another activity Scott may perform within this role?

Keeping apprised of food and safety regulations by checking the FDA web site on a regular basis

Resolving a dispute between the Executive Chef and one of her line cooks

Presenting plaques to employees who have reached a yearly service milestone

Doing a radio interview about a new restaurant location

Today's managers are moving from a controller role to an enabler role. Their goal is to provide support and learning opportunities,

coach, and guide their employees. Andy and Scott discuss their approach at Barcelona as one that is empowering. "This is your

restaurant," Andy tells new managers. Scott says, "I think you're limiting your ability to get better," when you tell managers what to do$.$

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do$?$ Check all that apply.

Seek approval from Scott to run an advertisement in a local newspaper announcing new, extended hours for your location

Ask Andy for approval to use a new supplier for produce

Encourage the chef to create new menu items featuring seasonal ingredients

Require your restaurant employees to attend a mandatory training session on customer service