Question: Case: Amazon facing low customer satisfaction in Singapore * Assess the relevance of data analysis in decision making. * Define key performance indicators for a

Case: Amazon facing low customer satisfaction in Singapore

* Assess the relevance of data analysis in decision making.

* Define key performance indicators for a company like Amazon.

* Determine those Amazon indicators of high and low performance.

* Recognize how the industry is evolving and the performance that the customer is expecting.

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