Case Analysis $1$: Manipal Hospitals Questions

$**$ The case article$/$dataset is available through Harvard Business Publishing coursepack site. Please check the syllabus for the coursepack URL address.$**$

You need to answer the following questions in your case analysis report and the in$-$class presentation.

$$ What is the main business problem that MHE wants to solve in the case?

$$ Visualize the dependences $($i$.$e$.,$ relationships$)$ between the customer$$s NPS status and $23$ variables that you think important with regards to the customer$$s NPS status.

$$ Using the provided dataset $($training data for binary class$),$ build a decision tree model to predict a customer$$s NPS status.

$$ Evaluate the decision tree model using test data $($for binary class$).$

$$ What are the significant factors influencing the NPS status?

$$ How can MHE use the result of the decision tree analysis to address the business problem? What do you recommend?