Case Analysis Questions for Should the General Manager Be Fired?

Please read the case Should the General Manager Be Fired? and provide responses to the following questions, drawing upon knowledge acquired from the course. Responses to each question should be well organized and developed, and incorporate relevant course concepts. Attention to composition and grammar also is important. The Staffing Case Analysis is worth fifteen (15) points, and each question is equally weighted.

1. Job analysis, the systematic process of collecting information about a job, generates a job

description with job requirements pertaining to essential job functions. Describe five (5)

essential job functions of the General Manager, Hangzhou Company, ranking them in order

from most important to least important.

2. The process of job analysis also generates a list of job requirements pertaining to the

qualifications, i.e., knowledge, skills, abilities, and other characteristics (KSAOs), required to perform a job. Describe five (5) essential qualifications necessary for the General Manager, Hangzhou Company, ranking them in order from most important to least important.

3. Based on your responses to the preceding questions, as well as to the circumstances you have

read in the case, should Jie Chu have been hired as General Manager, Hangzhou Company?

Provide a sound rationale for your response.

4. Balancing the words and actions of Minsheng Wang and the disgruntled executives, articles in the

Labor contract, and some of the positive comments about Chus leadership, should Kaiyuan

Cheng, CEO of Rainbow Group, terminate Chu or give her three months more to demonstrate her

fitness for the job, and her ability to introduce a new management style and improve productivity? Provide a solid rationale for your decision.

5. If, in the end, Cheng has to find a new General Manager, what five (5) recommendations would

you put into place to ensure a smoother and more effective staffing process?