Case Analysis: Training and development Instructions: Study the case presented here.

-Case: Benefits of Training and Development The main objective of the central offices of "Magic Wheels" and its 300 stores, across 20 countries, is to encourage and promote that staff behave at work in the same way that you do in other areas of your life. "Magic Wheels "sells and repairs tires, also provides other auto repair services. The Magic Wheels staff includes managers, various levels of auto mechanics, tire sales staff and maintenance technicians. "Magic Wheels" has the following philosophy: "We don't want to sell you tires, we will help you buy them." Its objective is to motivate the customer to trust that tires and services will never be recommended unless are really necessary. This straightforward and honest approach is the foundation for the success of "Magic Wheels "has helped him to be part of the large group of tire sellers in the different countries. For "Magic Wheels", customer satisfaction is simply not enough. In its Instead, the goal should be to make your customers happy. Magic Wheels believes that a satisfied customer, will return, but one who lives enthusiastically, will tell everyone what he knows. Therefore, "Magic Wheels" not only demands that its customers be treated with courtesy but, in addition, they are guaranteed the lowest prices on each tire they buy. One of the The company's most important goals are to promote growth, loyalty and fairness of your employees as social and economic concepts.What do you think is the goal most important organizational structure for "Magic Wheels"? If you were to establish a university of Magic Wheels, what kinds of strategic training and development initiatives would you create?

Analyze the strategic training development process. Compare and discuss the organizational models of the training department. Guiding questions:

-Reflect on the questions presented in the case and briefly state what the central situation is.

 According to this situation: 

1.What needs detection work would you carry out? 

2.What sources of information would you use to carry out this analysis? 

3.What would be the training strategies and resources? 

4.Would you recommend teaching the same to all employees? Why? 

5.Considering the structure of the company and its main strategic goal, what would be your training strategy? 

6.What organizational characteristics are influencing this "Magic Wheels" training initiative? 

7.What organizational model of the Training Department would you choose over another and why? 

Answer rating: 100% (QA)

Central Situation The central situation in the case of Magic Wheels revolves around the organizations philosophy of focusing on customer satisfaction and employee growth and fairness The company aims ... View the full answer