Question: Case Asmt #4 (10 points) NOTE: This is a group assignment. The complete assignment should not exceed one page (single-spaced). Based on the attached case

 Case Asmt #4 (10 points) NOTE: This is a group assignment.

The complete assignment should not exceed one page (single-spaced). Based on the

attached case (Applying Quality Function Deployment to a University 1) Relative importance

of measures of the voice of customers is provided in the 2)

Case Asmt #4 (10 points) NOTE: This is a group assignment. The complete assignment should not exceed one page (single-spaced). Based on the attached case (Applying Quality Function Deployment to a University 1) Relative importance of measures of the voice of customers is provided in the 2) Using the relative importance ratings of the customer attributes and setting a Service), specifically answer the following questions: House of Quality (Figure 12.30)? List 3 of the rankings you think are unreasonable. Explain. (3 points) scale of 1-weak, 3-medium and 5-strong for the relationship matrix in the House of Quality (Figure 12.30, page 654), compute a weighted score for each of the technical requirements. Specifically, list (with reasons) 4 service facility components you think should be addressed in the QFD process. Explain. (7 points) Case Asmt #4 (10 points) NOTE: This is a group assignment. The complete assignment should not exceed one page (single-spaced). Based on the attached case (Applying Quality Function Deployment to a University 1) Relative importance of measures of the voice of customers is provided in the 2) Using the relative importance ratings of the customer attributes and setting a Service), specifically answer the following questions: House of Quality (Figure 12.30)? List 3 of the rankings you think are unreasonable. Explain. (3 points) scale of 1-weak, 3-medium and 5-strong for the relationship matrix in the House of Quality (Figure 12.30, page 654), compute a weighted score for each of the technical requirements. Specifically, list (with reasons) 4 service facility components you think should be addressed in the QFD process. Explain. (7 points)

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