Case Description

Residential Property Management System $($RPMS$)$

A local Residential Rental firm is planning to develop a management system that will be

universally applicable to all residential blocks scattered across the Greater Toronto Area

$($GTA$)$ and its surrounding towns.

$($a$)$ Primary Objectives of the System: The system aims to streamline the tracking of

tenant maintenance requests, tenant records, document and contract management, and

simplify tenant interactions and rental payment control.

$($b$)$ System Context and Significance: For any residential rental firm, it$$s crucial to

manage apartment expenses and monitor tenant rental payments. Property managers often

face challenges with tenants forgetting to pay rent on time and difficulties in

communication or localization. An online system enhancing the communication between

property managers and tenants can serve as a reminder for online payment obligations

and instantly alert them in case of delays. Tenants often complain about slow problem

resolution and difficulty in reaching managers. An online system for lodging maintenance

requests allows managers to resolve issues more effectively and enables central

management to plan expenses, contract or hire services at competitive prices, and provide

each apartment manager with the company that can assist with the problem.

Project Scope: IN$-$Scope: RPMS will encompass only tenants and their requests and

obligations, rental payments, apartment maintenance services like plumbing, window

repairs, pest control, etc., building maintenance services such as gardening, roofing,

central heating, etc., and contract management including new tenant contracts and current

tenant renewals. It also includes requests and reports from the managers to the central

administration and service contracts from the central administration to the managers.

$($d$)$ Assumptions to Consider:

$$ Payments can be made via cash, check, and credit card. Payments must store $($ID$,$

Date, Amount, Method$).$ Checks must also store $($bank name, check #$)$ and credit

cards $($cc type, holder name, exp date, cc number$).$

$$ There are staff and manager employees. Consider what basic information an

employee should store and what specialized information should be stored for

different types of employees using inheritance.

$$ There are accidental and regular maintenance items. Maintenance must store $($ID$,$

date$)$ and brainstorm what specialized items can be stored.