Case Description

You are the new manager at a local coffee shop, where customers can make personal drink creations. The

store currently employs $($fifty$)50$ employees and is growing. This is a family$-$owned business, and

employees feel a sense of belonging to this company. Business is conducted in an informal manner, there

are not many rules or policies, and people feel like they are part of a family. There are many friendships at

work, and employees feel that they have a lot of autonomy regarding how they perform their jobs.

Customer service is also very important in this company. Employees on the sales floor often chat with

their customers about the menu and recommend items or combinations they might like.

Tasks

Below are scenarios of critical decisions you have to make as the new manager. Read each question and

select one from each pair of statements. Then, think about the impact your choice would have on the

company$$s culture.

Scenarios

$1.$ You need to monitor employees during work hours. Would you

a$.$ not monitor them because they are professionals and you trust them?

b$.$ install a program monitoring their Web usage to ensure that they are spending work

hours actually doing work?

$2.$ You need to conduct performance appraisals. Would you

a$.$ evaluate people on the basis of their behaviours?

b$.$ evaluate people on the basis of their results $($numerical sales figures and so on$)?$

$3.$ You need to promote individuals. Would you promote individuals based on

a$.$ seniority$?$

b$.$ objective performance?

Write Up

For each decision:

a$)$ Explain why you made your selection $(10$ Points$)$

b$)$ Detail how it would affect the company$$s culture. $(10$ Points$)$

c$)$ Describe one $(1)$ pro and $(1)$ con associated with your decision. $(10$ Points$)$

Overall Writing style $($clarity$,$ logical flow, Chicago Manual Style Formatting$)(10$ points for paper$)$

Total Points for this Assignments $=[30$ x $3]+10=100$