Case: Dilemma at Ground Zero: Strategic Performance Measurement, Internal Controls and Professional EthicsWhat aspects of the incentive structure drove Will's behavior?

Were these intentional features of the system?

Would you recommend changes to the structure for Knoxville? Why?

What are some of the issues with the way they are calculating ROI?

Ground Zero's bonus system for district managers is "all$-$or$-$nothing" with substantial bonuses for meeting the quarterly ROI target and nothing if the manager misses the target. How might this factor contribute to the behaviors involved? What are the other possible alternative bonus structures? How might alternative bonus structures affect district manager behavior?

Are the actions that Brewster took in regards to the fake vendors and charging the company for the work he performed fraud? Unethical? Against company policy? What are your thoughts?

Who owns the snack bar idea? What issues do you see with this?