Case Projects 1. Way Cool, Inc. Way Cool, Inc. has hired you to determine how it can minimize costs in terms of customer service and support. Its focus is on its product, a state- of-the-art virtual reality game that is extremely popular and attracting new users each day. The company wants to invest as much as possible in developing its game and as little as possible in terms of providing support. In fact, the company believes the game is so easy to use that support is unneeded and is thinking of eliminating customer support services all together. Prepare a brief report that outlines the pros and cons of minimizing the company's investment in support. Suggest ways the company can minimize its costs without eliminating support services altogether. Also suggest ways the company can ensure its minimized services are meeting customers' needs. a