Case Questions: 1. Consider all the things Publix does to inspire employee loyalty. Do most of those seek to "move the needle" on affective commitment, continuance commitment, or normative commitment? Explain. 2. If you reflect on all the things Publix does to build and maintain satisfaction levels, which would "move the needle" for you the most? Why? 3. If you had the opportunity to allocate a portion of your paycheck to stock ownership in your company, would you? Why or why not? How do you think owning stock would shape your attitudes toward your employer? 4. Businesses like Publix employ a lot of part-time employees, and employees who are just getting started in their work careers. Do you think it's easier to build job satisfaction levels among such employees, or harder? Explain. Co 5. Read the following story about a boy, Atticus, and his love of Publix: Publix-themed birthday for 5-year-old Lakeland boy (wfla.com). The mother who threw the party said that it would not have been possible without the help of the Assistant Customer Service Manager, Blake Smith. According to mom, Kacie Laube. "He was so enthusiastic with all of my ideas. He got Atticus an official shirt and apron to wear, provided all of the kiddos with their own name tags, got Atticus a present (he LOVES the play food and basket!), plus pub sub wrappers and bags, deli cups, and signs and codes to hang on our shelves. Not to mention that he set us up with some sweet Publix swag! We are so grateful." Based on the information in the case and bringing together the concepts discussed in Chapters 2 (Job Performance), 3 (Organizational Commitment), and 4 (Job Photo Credit: Kacle Laube Satisfaction), discuss the actions of the Assistant Customer Service Manager Mr. Blake described in the news story. In other words, in addition to describing the scenario in the news story using organizational behavior terms you've learned thus far, what could you surmise about his job satisfaction and organizational commitment