Case Questions 1. Why is the operations function important in implement- ing the strategy of an organization? Explain why the changes put in place by Victoria Chen and her team could either hurt or help the bank 2. Develop a list of changes for the operations function that should be considered by the bank. Begin by identifying opera lions management decisions that would be involved in operating a bank, for example, layout of facility, staff, drive-through service. Then identify ways that they can be improved at Prime Bank in order to support the strategy focused on customer service. 3. Think of the improvements identified in answering ques- tion 2. How different would these improvements be if the bank had a strategy of cutting cost rather than supporting customer service