CASE QUESTIONS FOR DISCUSSION

Explain how CMA used the four principles of $ea{m}_{an}$ operating systems to improve performance.

Using the information from the case, sketch the original paper$-$based value chain, and compare it tog sketch of the modern electronic value chain that a common database. Explain how the performance of both systems might compare.

What is the total annual record retrieval cost savings mith the old $($paper$-$based$)$ versus new $($electronic$)$ systems?

Does this CMA improvement initiative have any effect on sustainability? If so$,$ how? If not, why?

Using lean principles, can you simultaneously impron speed and quality while reducing waste and costs? What are the trade$-$offs? Explain your reasoning.