CASE:

Read the following case study and answer the question below.

Behavioural encounters at KJM Innovation Company

Innovation is about successfully implementing a new idea and creating value for your

customers and stakeholders. Innovation starts with a new idea. It could be a plan for

an improved product or service; it could be an updated method for running your

operations; it could also be a new business model. Dealing with difficult behaviour in

this innovation process can be challenging for both the recipient and the person

displaying the behaviour. When at work, we may come across challenging behaviour

from a number of sources $$ our colleagues, our manager, our customers or suppliers.

Consequently, how you manage the difficult behaviour, may be slightly different

dependent upon the context of the situation. The Industrial Revolution $4$ facilitates the

connection of information, objects, and people, as it creates physical and virtual

manufacturing scenarios which enables factories to transform their environment into

one of intelligent manufacturing. A Fourth Industrial Revolution is building on the Third,

the digital revolution that has been occurring since the middle of the last century.

$2$

Emerging technology breakthroughs in fields such as artificial intelligence, robotics,

the Internet of Things, autonomous vehicles, $3-$D printing, nanotechnology,

biotechnology, materials science, energy storage, and quantum computing are on our

doorstep. As technology develops at an accelerated pace, intellectual abilities and

tasks that were once thought to be reserved for humans are increasingly being carried

out by machines, causing growing concern about the impact on jobs and the

subsequent risks for government, business and people. In addition, globalisation,

demographics, climate change and geopolitical transformations are already making a

significant impact on the work landscape.

Preparing for the future of work is essential for the managers at KJM Innovation

Company. Management, however, does not understand the external and internal

forces that create the need for organisational change. The necessary technology is

not in place. To support its growth, the managers KJM Innovation Company need to

have a vision and credibility. They should also be authentic and able to serve. It is a

firm belief of management researchers that, organisational goals are unattainable

without enduring commitment of the members of the organisation. KJM Innovation

Company should therefore recognise that there is need transformational leadership in

order to deal with change properly. Management also does not comprehend the

significance of situational leadership and they do not contribute to the success and

sustainability of the company. As the project manager at KJM Innovation Company,

you face several behaviour encounters. On a personal level the employees experience

low self$-$efficacy. The majority of employees show a tendency towards having external

locus of control and this contributes to several inconsistencies. The employees$$ morale

and motivational levels are low. Many employees resist change. Trust between

employees and management is low. Surveys have shown that many employees have

an intention to leave and the value systems are not in place. Top management is

considering a new organisational reward system to improve retention but it is not clear

what the preferences of the staff members are.

$3$

Question

Evaluate the above case study by identifying the problems and analysing the causes.

Recommend steps to develop effective ways to deal with the challenges. Provide

appropriate conclusions. Write an executive summary at the beginning of the

assignment.

A minimum of $20$ pages are required for this assignment.

$$ Utilise recent articles, books and internet sources to support arguments. Use

the Harvard referencing style. List these sources which you have used in the

assignment on the last page of your assignment as part of a references list.