Case: Scharffen Berger Chocolate Maker

Summarize, in bullet form:

1. Problems identified
2. Recommendations
3. Brief supporting arguments for the recommendations made
4. Tools and techniques that can be utilized for analysis

Consider the following in your write-up:

• It is important to align product quality (and brand image) with processes quality?
• What are some important brand and product characteristics for Scharffen Berger?
• What are some important process characteristics?
• In connection with this alignment, what do you worry about if you are Jim Harris?
• What are your conclusions regarding the proposed ball mill? Do you suggest proceeding with the implementation of that change? Why or why not? How would you do so?
• You are not expected to do a detailed capacity analysis for this case!