Case Studies Case Study A - Retail assistant job description We are looking to hire a hard-working, customer-oriented shop assistant to ensure the smooth running of in-store retail operations. The shop assistant's responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, and processing customer refunds. You should also be able to identify customers' needs and recommend suitable shop items that best satisfy their needs. To be successful as a shop assistant, you should be well-organised and adept at using pricing and labelling equipment. Ultimately, an outstanding shop assistant should demonstrate effective communication skills and achieve exceptional customer service at all times. Shop assistant requirements: High school diploma or GED is preferred Proven retail sales experience The ability to stand for extended periods The ability to use labelling and pricing equipment as well as Point of Sale (POS) software The ability to work in a fast-paced environment Strong organisational skills Effective communication skills Exceptional customer service skills Detail-oriented