Question: Case Study 1 1 - 1 can be found on pp . 3 7 3 - 3 7 4 of the text. The case describes

Case Study

11 - 1

can be found on pp

. 373 - 374

of the text. The case describes a Coaching exchange between Charlene Rowe, human resource manager, and Leonard Busche, one of her senior team members.

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