Case Study $11-1$: Tom Anderson is the controller for Morningside Medical Clinic. At the end of each month, the financial management system used by Morningside generates a series of standard financial reports. In his review of the current reports, Mr$.$ Anderson notices that the accounts receivable aging report shows that patient accounts receivable over $60$ days old has been steadily increasing over the past $6$ months and is increasing at a rate faster than the growth of inpatient visits and scheduled fees for services. What steps would be appropriate to resolve the problem?