Case Study $1$: Building a Team

Joshua Whitman is Maintenance Coordinator for a public university. Joshua is responsible for all the building

maintenance and physical systems on campus. He has several departments to accomplish the assigned workload. He

has an Electrical Department, a Plumbing Department, an HVAC Department, a Carpentry Department, and a Painting

Department. The workload for his departments has increased in the last several years as the physical plant continues to

age. Joshua requested to hire additional workers, but the budget did not allow for it$.$ It became apparent that that

Joshua needed to find more creative ways to better utilized his current resources to get more accomplished.

Joshua had observed that his departments were not working together well, or even at all, in some cases. It was common

for one department to go into a building, "fix" a problem, and then leave a mess for the next department coming in

behind them to do their part of the work. Workers seemed to think only about maximizing the output of their own

department and finishing their own work quickly, with little regard for the impact on other departments and the long$-$

term impact on the university.

Questions:

What could Joshua do to better coordinate the work of his departments and make better use of the resources

he has, so that more work can be accomplished with the limited budget? Explain your reasoning in $2$ to $6$ sentences.