Case study

$1.$ Differentiate among several models of decision making that describe how managers make decisions.

$2.$ Describe the nature of organizational learning and the different levels at which learning occurs.

$3.$ Explain how organizations can use knowledge management and information technology to promote organizational learning and improve the quality of their decision making.

$4.$ Identify the factors, such as the operation of cognitive biases, that reduce the level of organizational learning and result in poor decision making.

$5.$ Discuss some techniques that managers can use to overcome these cognitive biases and thus open the organization up to new learning.