Case Study 1 Identify If program management is required OR NO There is a BPO company called Customer Service Inc. (CSI). the company has staff strength of more than 4000 people & have a revenue of $800m. The company is into existence for more than 10 years. The company has a good track record of supporting its clients in various areas of voice & non-voice related processes. They have more than 150 people as IT support staff who work on a regular basis to make sure the infrastructure is UP & running 24/7. This is headed by John Mathew, a 15 year experience guy & in CSI for more than 8 years. The company supports its clients in various areas of following business areas: 1. Financial accounting 2. Internal Audit 3. Human Resource 4. Marketing 5. Data aggregation 6. Sales of products One of the client of CSI has a networking software that needs major up gradation. The vendor who was managing the same, have some management issue in the company & has refused to work till the issues has been solved. The client is in good relationship with the CEO & the CEO wants to check if CSI can do that for them. The CEO approaches John Mathew to check. John studied the same project in detail & the priliminary estimation shows it's a 40-45 MD work & he can dedicate 3-4 resources for the same. What should John Do now