Case Study 1 Operations Management Process Control at Polaroid 1. Introducing the construction and use of statistical process control (SPC) charts and an understanding of the relationship between SPC and conformance quality. 2. Creating the strategy and implementation steps for transforming an operation from inspection-based to one that relies on statistically controlled processes. 3. Understanding the complex human and organizational problems that occur when the basic operating philosophy is changed. 4. Applying quality tools to assess the root causes of defect problems. 5. Understanding the limits of product sampling and inspection methods, especially for a product that is destroyed by the inspection process itself.