Case Study $1$ Process Redesign Using Improvement Techniques

DUE: Wednesday November $27,2023$ at $11$:$59$pm

Overview

This case study is based on the attached process which we have been speaking

about in class. This report must demonstrate the inefficiencies that exist within the

current output. The goal of this case is to apply improvement techniques $($STEP $6)$

that will have a significant impact in terms of cost$,$ productivity and value added

outputs. The report must identify alternatives to mitigate gaps that have been

identified that will result in increased efficiencies to the organization.

Report Guidelines

Format $-$ include a cover letter, title page, executive summary, and table of

contents. Students must submit using Microsoft word using Arial font, size $12$

and double space their report.

Executive Summary $(250-500$ words$)-$ briefly outline the performance gap, why you

believe there is an opportunity $($impact to business$)$ to increase efficiencies, and

identify the proposed solution. This section of the report should also include a clearly

defined linkage between business process management and organizational

efficiencies.

Process Analyses $-$ Alternative options you have considered $(500$ words$)-$

demonstrate you have fully considered all possible alternatives and the pros$/$cons of

each.

Preferred Option $(250$ words$)-$ indicate why you feel the new process you are

recommending will result in efficiencies within the organization. The

recommendation must be clearly presented with a direct link to the ultimate goal of

business process management, which is efficiency.

Calculate at least one employee cost for this process $$ This must include all $4$ steps

to calculating employee cost covered in STEP $5.$ The details are included in

attachment #$1$

New Process Map $-$ include a reengineered process map that shows the new

recommended option based on your analysis.

The report must be organized in a clear and consistent manner with a logical flow.

Referencing $-$ all sources need to be referenced using APA referencing guidelines.

Review the grading rubric for this case

This assignment will be graded out of $60$ based on the rubric below.

Exemplary

$(10$ points$)$

Accomplished

$(7$ points$)$

Developing

$(3$ point$)$

Incomplete

$(0$ point$)$

Executive Summary Response

demonstrates a

Response

demonstrates an

Response

demonstrates

The link between

improvement

thorough and in understanding of some techniques and

depth the relationship understanding of business process

understanding of between the relationship management is not

the relationship improvement between discussed.

between techniques and improvement

improvement business process techniques and

techniques and management business process

business process management

management

Process Analyses Response

demonstrates a

Response

demonstrates an

Response

demonstrates

Process analyses is

not discussed.

thorough and in understanding of some

depth process analyses. understanding of

understanding of process analyses.

process analyses.

Preferred Option $-$

Recommendation

Response

demonstrates a

thorough and in

Response

demonstrates an

understanding of

Response

demonstrates

some

An alternate option

was not

recommended.

depth how to evaluate understanding of

understanding of business process. how to evaluate

how to evaluate business process.

business process.

Calculating Process

Cost

Response

demonstrates a

thorough and in

Response

demonstrates an

understanding of

process cost.

Response

demonstrates

some

Process cost was

not included.

depth understanding of

understanding of process cost.

process cost.

New Process Map Response

demonstrates a

thorough and in

depth

understanding of

process redesign

and the importance

of improvement

techniques.

Response

demonstrates an

understanding of

process redesign

and the

importance of

improvement

techniques

Response

demonstrates

some

understanding of

process redesign

and the

importance of

improvement

techniques

Process map was

not included.

Report Format Response

demonstrates a

thorough and in

depth

understanding of

the importance of

writing a clear and

concise report with

a logical flow.

Response

demonstrates an

understanding of

writing a clear

and concise

report with a

logical flow.

Response

demonstrates

some

understanding of

writing a clear

and concise

report with a

logical flow.

Report was not

properly

formatted.

Attachment #$1$

This covers every employee at this company:

The organization performs the process $200$ times a year. Each employee is available to work

$2080$hrs based on a $40/$hr work week but receives the following:

$3$ weeks$$ vacation

$1$ week sick time

$10$ paid holidays

Salary $=$ $$45,000$

Effective Benefit Rate $=35\%$

Attachment #$2$ Current Process