Case study $1$ questions

Compulsory

$1.$ Justify how is RBC$$s only concern was its clients$$ proximity as challenge and not other factors impacting the company$$s operation.

$2.$Customer service representatives were challenged to find the right path for specific client inquiries.$$

Do some research and evaluate why RBC$$s business issue focuses on external customer centric.

Optional: you shall choose any one to answer.

$3.$ Based on the different solutions provided in the case study, Is RBC contributing to sustainable customer approach? Elaborate your answer.

OR

$4.$ Identify which changes you would have suggested to RBC to succeed in managing customer focused prior to the results. $($Reflection approach$)$