Case Study 11.2 Bob's Custom BBQ's page 460. Please answer the three questions on page 461. Make sure to show your calculations.

Bobs Custom BBQs, a manufacturer of outdoor grills, uses three primary carriers to move grills from its Texas factory to home improvement retailers in the United States and Canada. The owner, Bob Flambeau, wants to evaluate the performance of the three carriers and collected data for the following metrics over a three-month period. PERFORMANCE CRITERIA On-time delivery Loads with damage claims Customer satisfaction ratings Billing accuracy Loads rejected ALLIED TRANSPORT 99.5% 0.9% 4.6 99.3% 1.3% BESTWAY FREIGHT CERTAINT CARRIERS 98.7% 98.2% 1.6% 0.4% 4.2 3.9 99.6% 98.2% 2.1% 0.9%

total score 500.

1. Calculate the performance score for each of the three carriers.

2. Which carrier would you recommend that Bob consider for elimination? Why?

3. If Bob decides to keep all three carriers, what should each of them work to improve?

information came from supply chain management chapter 11. 10th edition. case 11.2

thank you

CRITERIA WEIGHT FACTOR EVALUATION POTENTIAL SCORE ACTUAL SCORE On-time delivery 30 150 >98.5% = 5 96.01-98.5% = 4 93-96% = 2 2% = 0 20 100 Customer satis- faction ratings >4.5 = 5 4.01-4.5 = 4 3-4 = 2 99% = 5 50 97.01-99% = 4 95-97% = 2