CASE STUDY : 14 Communicating with Colleagues You are a member of a working group that is closely tied to the technical area for which you are responsible . You arrive , on time , for a special working group meeting ( not the regularly scheduled meeting ) . The purpose of this meeting was to deal with a time - sensitive matter , and you rearranged your schedule to attend . The facilitator , another manager at your level , was responsible for organizing this important meeting , but only half of the team members are there . The facilitator does a terrible job facilitating : She talks too much , Forgets to ask others for their opinions ( when you remind her , she asks , but does not really listen or take their ideas into consideration ) , and Makes jokes about another team member who is not present . After the meeting , she rushes out , saying that she has to join a conference call . Questions ( 15M ) 1. What is the communication scenario about and what are the communication elements in it ? ( 2 marks ) 2. What is the source of the barrier ? ( 2 marks ) 3. Why it is a challenge ? ( 2 mark ) 4. How could you handle the challenge and what are the appropriate steps that you could take to deal with the problem . ( 2 Marks ) 5. How the Emotional Intelligence competencies of the involved people affected the communication ? ( 2 marks ) . 6. What is the negative impact of this issue on the organization or the individuals ? ( 2 marks ) 7. What are the specific steps you could do to solve the issue ? ( 3 marks