Case study 2: Leone Ackerly is the founder and manager of a domestic cleaning chain of more than 100 franchises in 24 USA states offering residential maid service. Employee turnover is the major work-force concern at Leone Ackerly's residential maid service in her 58 franchisees. Mini Maid Inc.'s typical employees are women in their 20s with little education and few skills. Most come to the job having grown up out of welfare, Ackerly says, and many have been abused or battered. According to Ackerly, many of her workers had not been respected in their former jobs, and that previous employers looked down on her workers: Most employers look at them with disdain and didn't expect them to stay. As a result, they come to the company] feeling that this is just a job and a paycheck" says Ackerly. However, the firm needs a motivated labor force to provide a good service. The perception of the customers about service quality relies very heavily on the employees' attitudes. From time to time, the customers complain about little steals in the houses or a bad service in addition to frequent missing turns or not wearing the suitable uniform. What would you do to motivate Steve Lauer's employees and reduce the employee turnover