Case Study$-2$: Questions

Q$-1$: What are the quality management challenges faced by ECL?

Q$-2$: How can ECL management go about systematically addressing these problems?

Q$-3$: What are the customer complaints and are there any patterns to it$?$

Q$-4$: Which category of customer complaints do you think ECL needs to address on a priority?

Q$-5$: If there is any issue in the system testing, what do you think is the likely root course of the issue