Case study $2($Skills Approach$)$

Andy's Recipe

Andy Garafallo has owned a successful Italian

restaurant for the last $25$ years. His restaurant is

steeped in tradition, and he does not "try different

fads to get people to come." Rather, he believes that

people come to his business because they know they

will get great food and connection.

Three managers at the restaurant, Kelly, Danielle,

and Patrick, each have different strengths and

weaknesses. Kelly, the kitchen manager, has

difficulty getting along workers outside of the

kitchen but is committed, honest, and passionate

about her work in the kitchen. Danielle works in the

front and has strong people skills that help with

customer service. Patrick works out front and

sometimes in the kitchen. He is great with numbers

$($a skill Andy does not have$)$ and is very serious.

Each of these three managers has strengths that

complement their positions and Andy's weakness

$($numbers$).$

The case study is useful because it shows that a

person lacking a skill can succeed, particularly if

he$/$she has a trusted employee with that skill. It also

calls upon students to wonder: How much more

successful would Andy be if he did indeed have more

leadership skills.

From a skills perspective, how would you

describe the three managers, Kelly, Danielle, and

Patrick? What does each of them need to do to

improve his or her skills?