CASE STUDY 2: TEAM MEMBER PERFORMANCE IMPROVEMENT PLANNING

Both Monica and John have taken time to consider the feedback provided relating to their performance concerns and coaching you initiated.

You believe they each have identified suitable actions and development options to improve their performance.

You have scheduled sessions with Monica and with John to continue your performance coaching by discussing the concerns and developing in collaboration with team members objectives and strategies to improve performance.

Access and review the following documents:

• Performance Improvement Planning Character Brief
• Performance Improvement Plan Template

https://bouncefitness.precisiongroup.com.au/supplementary-files/social-competence-bsbldr522/

• Bounce Progressive Discipline Policy

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/

Task A2: PERFORMANCE IMPROVEMENT PLANNING

Instructions

Your assessor will observe you as you provide formal feedback to two team members to do an improvement plan for each one.

Use the Performance Improvement Plan Template, provided at the Bounce Fitness site.

Your assessor will observe you as you:

• Conduct two role plays with two different volunteers; during each role play you must:
  • Introduce the purpose of the session
  • Discuss the Improvement Plan to be developed, identifying the sequence of sections in the template
  • Identify dates for Progress and Support Check-ins
  • Set a monitoring session date
  • Provide formal feedback on performance
  • Develop at least one objective to enable each team member to improve performance
  • Agree on at least two strategies to meet the performance improvement objective/s
  • Agree on support to be provided manager to meet the performance improvement objective/s
  • Discuss consequences of not meeting objectives, in line with Bounce's Progressive Discipline Policy
• Use format and prompts in the Improvement Plan to guide the planning session
• do the section Improvement Plan for each team member.

Please note the that the Performance Monitoring section of the template is not required for this Task. You will complete this section in Case Study 3.

Review the following:

• Performance Improvement Planning Character Brief

This document provides the information about the strategies and support identified Monica and John to improve their performance.

• Case Study 2 Task 2 - Observation Form

This form outlines all the practical skills you need to demonstrate in the role played session to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

• Case Study 2 Task 2 - Assessor's Checklist
  • Resources you are required to access to complete the task.

This form outlines the following:

• All criteria your submission must address to satisfactorily complete this task.

After doing this task, submit the two partially completed Performance Improvement Plans Templates, one for Monica Lange and one for John Ward, to your assessor. .