Question: CASE STUDY 2: TOTAL QUALITY MANAGEMENT (TQM), EMPLOYEE TRAINING AND EMPOWERMENT The adoption of quality management practices has long been associated with an increase in

CASE STUDY 2: TOTAL QUALITY MANAGEMENT (TQM), EMPLOYEE TRAINING AND EMPOWERMENT

The adoption of quality management practices has long been associated with an increase in the provision of employee training. The founders of quality practice in manufacturing emphasised the importance of employee development, education and training for the improvement of quality performance and firms seeking to implement quality management have consistently found it necessary to improve their training effort (Deming 1982, Ishikawa 1984).

Discuss the required HR abilities and skills in establishing an effective and resilient TQM.

1. covid-19 impact on total quality management

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