CASE STUDY

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: Unity Bank

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Managing Employee Burnout

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Background:

Unity Bank is a medium

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sized financial institution with a history of steady growth. The bank prides itself on providing excellent customer service and a positive workplace environment.

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However, in recent months, Unity Bank has experienced a surge in employee burnout and decreased job satisfaction.

Challenges:

The organizational behavior issues faced by Unity Bank are primarily related to employee burnout:

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Increased Workload:

Due to recent mergers and increased demands in the banking sector, employees are being asked to take on additional responsibilities.

Work hours have been extended, leading to high stress levels.

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Decreased Morale:

Employee morale has plummeted, leading to reduced teamwork and engagement. Complaints about a lack of recognition and appreciation have become commonplace.

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High Turnover Rates:

An increasing number of employees are leaving the bank for less demanding positions at competing organizations.

High turnover rates are impacting the quality of customer service.

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Negative Health Impacts:

Reports of stress

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related health issues and absenteeism are on the rise. Unity Bank's healthcare costs have increased due to these issues.

Case Study Questions: CLO

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CLO

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Analyze the Organizational Behavior Issues: Apply relevant organizational behavior theories or concepts to explain the issues faced by Unity Bank concerning employee burnout. How do these issues impact the organization's overall performance and culture?

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Recommendations for Managing Employee Burnout: Provide specific recommendations for Unity Bank to address employee burnout, improve morale, and reduce turnover rates. How can the organization balance workload and well

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being?

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Leadership and Culture: Analyze the role of leadership and organizational culture in the emergence of these issues. How can leadership behaviors and cultural changes help alleviate burnout?

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Measuring Success: Define key performance indicators

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KPIs

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that Unity Bank can use to measure the success of the implemented strategies. How will the organization know if employee burnout has been effectively managed?

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Change Management and Communication Strategies: Suggest change management and communication strategies to ensure successful implementation of the recommended solutions. How can the organization effectively communicate these changes to employees?

Conclusion: Summarize the key points of your analysis and recommendations. Reflect on the potential impact of addressing the employee burnout issue on Unity Bank's overall performance and employee satisfaction.

With references please.