CASE STUDY (20 points) Please note that the answers for the case study can be quite short and straightforward, as long as they are well explained and supported. No maximum, but keep your answers as concise as possible. Read the case study "Public sector management and reform: Cook Islands experience" (Glassie, 2018) and answer the following questions: 1. How were these reforms in Cook Islands a response to TPA critique? Give at least one example from the case study and explain how it corresponds to TPA characteristics and critique. (4 points) 2. Discuss 3 changes/elements of the reforms from the case study on Cook Islands and explain how they are linked to NPM. Clearly identify your reforms by numbering them from 1 to 3 and starting each one of them on a new line. For each reform, mention what is the change/aspect you are discussing/analyzing, explain what this reform implies and finally, support your point by explaining how the current case fits NPM. Use points from the case study, but explain them in your own words (12 points) 3. The case study says that: "The public's perception of the public sector continued to be poor due to reactive communication and a lack of effective public relations with communities concerning government policies and programmes." (p.213) ---Explain what is the issue here by linking it to aspect(s) of good governance. (4 points) 2