Case Study $3$ Reflection

Given our discussion on Statistical Process Control, what is the most appropriate quantitative model your group would utilize to measure quality, given the information provided, specifically to address the $$rubber in the dough$$ incident? X$-$ Bar and R Chart

Upload the excel file that your group utilized.

What are the limits$?$

Upper Limit for X $=20\mathrm{.}19$

Lower Limit for X$=19\mathrm{.}95$

Upper Limit for R $=\mathrm{.}301$

Lower Limit for R$=0($cant be negative$)$

Is the process in control? If not, what data points are not in control?

Yes, all data points are within limits

What hypothesis can your group conclude about the bags that are exactly $20$ kilograms $($refer to exhibits $3$A & $3$B$)$

We can conclude that the workers could be lying about the weight of the bags to trick management into thinking everything is being done properly

How can a quality system and culture be established at Benevento Foods?

Implement a quality management system

Regular training and development: Ensure employees understand quality standards

Continuous monitoring and improvement

Customer feedback: Regularly collect and act on customer feedback to improve product quality and satisfaction

What is your group$$s permanent corrective action to prevent reoccurrence?