Case study $5$A$-5$E

$5$A$)$ In healthcare $,$ labor costs generally account for what percentage of an organization's expenditures $?10$ to $20$ percent, $30$ to $40$ percent, $50$ to $60$ percent, $70$ to $80$ percent, $90$ to $100$ percent

$5$B$)$ According to the textbook, human resources management processes are currently well recognized and well utilized in the health care industry. This is particularly important because health care is labor$-$ intensive service industry which requires the right people in the right jobs at the right times. Is this statement True or False?

$5$C$)$ Healthcare organizations can measure and reward superior service by establishing a base line of patient $/$ customer satisfaction in every unit and then continually sampling patient attitudes. Is this statement True or False?$5$D$)$ Today's medical consumers are traditional patients, a passive person who patiently waits for service from experts who know what that patient needs and who often provide it without consultation with or explanation to the patient. Is this statement True or False?

$5$E$)$ Title VII provides a limited number of circumstances when employment decisions may be based on an individual's sex, religion $,$ and national origin. In these limited situations the employer must prove that such consideration is based upon "A Bona Fide Occupational Qualification reasonable necessary to the normal operation of the particular business $."$ Is this statement True or False $?$