CASE STUDY 6 HUMAN RESOURCE MANAGEMENT CASE STUDY SITUATION The president has called a meeting to get your feedback on Jack, a department manager. Jack is what some people call from the old school of management. He is gruff, bossy, and often shows an its my way or the highway attitude. Jack is about five years from retirement. Jack has a high turnover rate in his department. There have been several complaints on company surveys about him from his department and from outside his department. People have commented on the fact that Jack is rude during meetings and doesnt let others contribute. There are times when he has belittled people in meetings and in the hallway. He also talks about his staff critically or negatively to other managers. But Jack also is a brilliantly talented person who adds a vast amount of needed knowledge and experience to the company. He is extremely dedicated to the company and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with the company for 32 years and he reports directly to the president. Jack has gone to the HR department and complained that the people his supervisors hire are not a good fit for the company. The new employees dont listen and they have a poor work ethic. Jack feels that HR should do a better job screening people.

1. Since Jack is highly dedicated to ABC Berhad and let people know this by his early arrival each day at 6:30 a.m. and his departure at 6:00 p.m., do you think On-the-Job Training (OJT) is appropriate for Jack. back up your response

2. Jack has a high turnover rate in his department as well as several complaints about him from inside and outside of his department. Identify a suitable interpersonal program that would be appropriate for Jack.